What to Do About a Broken Mailbox: Repair, Replace & USPS Rules (2025)
Wondering who fixes a broken mailbox or what to do if your mailbox was vandalized? Here's what you need to know to get your mail delivery back on track.
Immediate Steps
- • If mail can still be secured: Continue using while planning repair
- • If mailbox won't close: Contact your post office to hold mail
- • If vandalized: File a police report (mailbox destruction is a federal crime)
A broken mailbox can disrupt mail delivery and leave your mail vulnerable to theft and weather. Whether it's storm damage, vandalism, or wear and tear, you need to address it quickly. This guide explains your responsibilities, USPS requirements, and how to keep getting mail while you fix the problem.
Will USPS Deliver to a Damaged Mailbox?
| Damage Level | Will USPS Deliver? | Action Required |
|---|---|---|
| Minor cosmetic damage | ✅ Yes | Repair when convenient |
| Door doesn't close securely | ⚠️ Maybe | Fix quickly |
| Knocked down / inaccessible | ❌ No | Repair ASAP |
| Carrier can't reach from vehicle | ❌ No | Reposition/fix immediately |
USPS Mailbox Height Requirements & Specifications
Curbside Mailbox Specifications
- • Height: 41-45 inches from road surface to bottom of mailbox
- • Setback: 6-8 inches from curb or road edge
- • Door: Must open and close securely
- • Flag: Must have functioning outgoing mail flag
- • Clearance: Carrier must reach without leaving vehicle
Note: Always double-check with the latest USPS regulations or your local post office, as requirements may vary by location.
Who Pays for Mailbox Repairs?
Property Owner's Responsibility
- • Homeowners: You pay for repair/replacement
- • Renters: Landlord pays (contact immediately)
- • HOA: May cover shared cluster boxes
If USPS Damaged It
If a mail carrier damaged your mailbox, you may be able to file a claim at USPS Claims. Get the carrier's name and document the damage with photos. In some cases, USPS may cover repair or replacement costs.
Getting Mail While Mailbox Is Broken
Temporary Solutions
- • Hold Mail: Request USPS hold your mail until fixed (up to 30 days)
- • Temporary box: Place a temporary container meeting USPS specs
- • PO Box: Rent temporarily at your local post office
- • General Delivery: Pick up mail directly at the post office
Frequently Asked Questions
Will USPS deliver to a broken mailbox?
USPS may stop delivery if your mailbox is too damaged to secure mail. Minor damage is usually OK, but if mail can fall out or be easily stolen, the carrier may hold your mail until the mailbox is fixed.
Who is responsible for mailbox repairs?
The property owner is responsible. For homeowners, that's you. For renters, the landlord must repair or replace the mailbox. In HOA communities, check if the HOA covers mailbox maintenance.
Is mailbox vandalism a crime?
Yes, damaging a mailbox is a federal crime under 18 U.S. Code § 1705, punishable by fines up to $250,000 and/or up to 3 years in prison. Report vandalism to police and USPS Postal Inspectors.
Need a Temporary Mail Solution?
While your mailbox is being repaired, send important documents with tracking using certified mail.
Send Certified Mail OnlineRelated Guides
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