Refunds & Reprints
Fair, transparent, and fast resolutions when something goes wrong
Cancellations
Cancel if your order has not entered production. Once in production or mailed, it can not be canceled.
Reprints vs. Refunds
If we make an error, we will reprint or refund. Postage is non-refundable once production starts.
Carrier Issues
USPS delays are not refundable. If a piece was never accepted due to our process, we will fix it.
Cancellations
Contact hello@theletterpilot.com immediately with your order number. If your status is still Processing, we can usually cancel or update it. Orders marked In Production or Mailed cannot be canceled.
Refunds
- Our error: misprint, wrong stock, or not mailed on time — we will refund or reprint.
- Postage: non-refundable once an order enters production.
- USPS delays/returns: not refundable; we will help investigate tracking.
Reprints
- Our error: free reprint or refund — your choice.
- Address/content errors: not refundable after production; we can offer a discounted reprint.
- Certified Mail: fees are non-refundable once submitted; if not accepted due to our process, we will reprint or refund.
How to Request Help
Email hello@theletterpilot.com with:
- Order number
- Issue summary (e.g., misprint, address change, tracking concern)
- Any screenshots or files that help us verify
Tip: Do not include sensitive personal data in support emails if it is not necessary.
This page summarizes our approach and does not replace our Terms of Service and Privacy Policy.
Common Questions
Can I cancel my order?
If your order has not entered production, contact support ASAP and we'll cancel and refund. Once an order is in production or mailed, it can't be canceled.
What if I entered the wrong address?
If the order has not entered production, we can update or cancel it. After production starts, address errors are not refundable. We can offer a discounted reprint to the corrected address.
Do you refund postage?
Postage is paid to the carrier at the time of purchase and is not refundable once an order is in production. If we fail to mail your order, we will refund or reprint at our cost.
What if USPS loses or delays my mail?
Carrier delays or service disruptions are outside our control and are not refundable. If tracking shows the piece was never accepted by USPS due to our error, we will reprint or refund.
Certified Mail specifics
Once submitted, Certified Mail fees are non-refundable. If a Certified item is not accepted by USPS due to our process, we will reprint or refund.
How do I request a refund or reprint?
Email hello@theletterpilot.com with your order number, reason, and any screenshots. We respond quickly and outline next steps.
Need help right now?
We will sort it fast—refund or reprint when it is on us.