Security & Privacy
Your documents are protected with enterprise-grade security from upload to delivery
How We Protect Your Documents
We take security seriously. Here's how we keep your files safe throughout the entire process.
TLS Encryption
All file uploads use industry-standard TLS encryption to protect your documents in transit.
Your files are encrypted from your browser to our servers using the same security standards as online banking.
Restricted Retention
Files are kept only as needed to process and fulfill your order.
Documents are stored securely by our print partner and are not used for analytics or marketing. Retention periods are minimized and governed by their policy and legal requirements.
Limited Access
Only authorized personnel can access documents during the printing process.
Your files are handled by trained staff who follow strict confidentiality protocols.
Secure Infrastructure
Hardened cloud infrastructure with layered network protections and continuous monitoring.
We use cloud controls such as DDoS protection, firewalls, and 24/7 monitoring.
No Content Mining
We don't read or analyze your documents beyond what's required to fulfill your order.
Your privacy is paramount. Documents are used solely for printing and mailing—never for analytics, marketing, or model training.
Quick Processing
Documents are processed quickly to minimize storage time across systems.
Most files are printed within hours of upload, minimizing how long they exist in our systems and our print partner's systems.
Secure Document Journey
Follow your document through our secure process
Encrypted Upload
Your file is encrypted in transit (TLS) during upload to our secure systems.
Secure Processing
Documents are processed in a secure environment with limited access and logging.
Print & Package
Files are printed on secure printers and immediately packaged for mailing.
Secure Retention
After printing and shipment, your file is retained only as needed for order processing, limited support, or compliance.
Privacy Commitment
Our Privacy Promise
We never sell, share, or analyze your personal documents. Your files are processed solely for printing and mailing purposes.
What We Collect
- • Your email address (for order confirmation)
- • Recipient mailing address
- • Payment information (processed securely by Stripe)
- • Your document for printing purposes only
What We Don't Do
- • We don't read or analyze document content beyond what's required to fulfill your order
- • We don't share files with advertisers or sell your data
- • We don't use documents for marketing or model training
For complete details, please review our full privacy policy and terms of service.
Report a security issue: security@theletterpilot.com
Security Questions
How long do you store my documents?
Files are retained only as needed to process and fulfill your order and for limited support or compliance needs. Storage is handled by our secure print partner under their retention policy.
Who can see my documents?
Only authorized personnel who need access for printing and quality control can view your documents. All staff follow confidentiality protocols.
Is my payment information secure?
Yes. Payments are processed by Stripe; we never store your card details. See our Privacy Policy for more.
What if I upload sensitive documents?
All documents receive the same high level of protection. When possible, avoid including extremely sensitive data (e.g., full SSNs).
Can I request a file purge?
Contact support with your order number and we'll submit a deletion request to our print partner when possible (subject to their policy and legal requirements). Email us at hello@theletterpilot.com.
Ready to Send Securely?
Your documents are protected every step of the way