Frequently Asked Questions

We accept PDFs, Word documents (.doc, .docx), and common image formats like .png, .jpg, or .jpeg — including screenshots. We'll handle the formatting and printing.

Certified Mail and Priority/Express include USPS tracking and delivery confirmation. First-Class letters don't come with USPS tracking, but we display available status via the Intelligent Mail barcode (IMB) and always provide proof of mailing.

Orders submitted before 2:00 pm Mountain Time (local time) are printed and handed to USPS the next business day. Orders placed after the cutoff, or on weekends and postal holidays, are mailed the following business day.

USPS delivery times vary by destination, but most mail arrives within 3–5 business days.

Standard letters can be up to 5 sheets (10 pages with duplex printing). For larger documents, we offer flat envelope mailing up to 47 pages.

Yes! You can choose color or black & white printing, and duplex (double-sided) printing is available to save pages and postage.

We offer standard #10 envelopes, windowed envelopes for address visibility, and flat envelopes for larger documents. All include your return address.

Once you submit an order, it immediately enters automated processing, which means we cannot guarantee that any edits, cancellations, or refunds can be made.

If you need to change or cancel an order, please contact us right away at hello@theletterpilot.com. We'll do our best to intervene, but once processing or printing has started, the order will be mailed as submitted and becomes non-refundable.

Yes, we can send First-Class, Certified Mail, and Priority Mail Express to PO Boxes.

International mailing is not available in checkout yet.

We are preparing support for select destinations including Canada, Mexico, the UK, and Australia.

You can check our international mailing page for launch updates and pricing details.

Certified Mail provides proof of mailing and delivery with signature tracking. Registered Mail adds maximum security with chain-of-custody handling, ideal for valuable or legal documents.

We handle documents securely with encrypted transfer/storage and least-privilege access. Review our security details and email hello@theletterpilot.com if you need to discuss PHI or BAA requirements.

Pricing starts at $4.99 for a standard First-Class letter and includes printing, a standard envelope, USPS postage, and processing. The total depends on pages, print type, envelope style, mail class, and add-ons. You'll see an instant estimate after you upload. See our pricing page for detailed rates.

No! You can upload, pay, and send your document without creating an account using Quick Send. Creating an account gives you access to Mail Manager with order history, saved addresses, and bulk mailing.

Yes! With Mail Manager (free account required), you can upload once and send to multiple recipients. Perfect for invoices, notices, or announcements. Learn about our bulk mailing service.