The Letter Pilot Frequently Asked Questions

We accept PDFs, Word documents (.doc, .docx), and common image formats like .png, .jpg, or .jpeg files, including screenshots. Review your file carefully before submitting.

Certified Mail and Priority Mail options include USPS tracking. First-Class letters do not include USPS tracking, but available Intelligent Mail barcode scan events may appear when supplied by USPS.

Orders submitted before 8:00 PM Eastern Time are typically prepared for USPS by the next business day. Orders placed after the cutoff, or on weekends and postal holidays, are typically prepared the following business day.

Carrier transit times vary by mail class and destination and are not guaranteed.

Standard letters can be up to 5 sheets (10 pages with duplex printing). For larger documents, we offer flat envelope mailing up to 47 pages.

Yes! You can choose color or black & white printing, and duplex (double-sided) printing is available to save pages and postage.

We offer standard #10 envelopes, windowed envelopes for address visibility, and flat envelopes for larger documents. All include your return address.

Once you submit an order, it immediately enters automated processing, which means we cannot guarantee that any edits, cancellations, or refunds can be made.

If you need to change or cancel an order, please contact us right away at hello@theletterpilot.com. We'll do our best to intervene, but once processing or printing has started, the order will be mailed as submitted and becomes non-refundable.

Yes, we can send First-Class, Certified Mail, and Priority Mail Express to PO Boxes.

International mailing is not available in checkout yet.

You can check our international mailing page for availability updates.

Pricing starts at $4.99 before tax for a standard First-Class letter and includes printing, a standard envelope, USPS postage, processing, and the service fee. The total depends on pages, print type, envelope style, mail class, and add-ons. A price estimate appears after you upload. See our pricing page for detailed rates.

No! You can upload, pay, and send your document without creating an account using Quick Send. Creating an account gives you access to Mail Manager with order history, saved addresses, and bulk mailing.

With Mail Manager (free account required), you can upload once and send to multiple recipients. It can be used for invoices, notices, or announcements. Learn about our bulk mailing service.