Privacy Policy
Last updated:
This Privacy Policy explains how The Letter Pilot collects, uses, discloses, and protects information when you use theletterpilot.com, our mailing tools, and our online print and mail services. By using the site or services, you agree to the practices described here.
Definitions
- Company: CURZON LLC
- Country: United States (Colorado)
- Site or Service: theletterpilot.com and related online mailing services
- Personal Data: Information that can identify, relate to, describe, or reasonably be linked to a person or household.
- Usage Data: Automatically collected data such as device, browser, IP address, page activity, and session information.
Information We Collect
- Contact and account information, such as name, email address, phone number, and login details.
- Mailing and order information, such as recipient addresses, return addresses, uploaded documents, mail class, delivery options, and order history.
- Payment and billing information processed by our payment providers. We do not store full card numbers on our servers.
- Usage Data, including IP address, browser type, device identifiers, pages viewed, referring pages, and interactions with the site.
- Support messages or other information you choose to send to us.
How We Use Information
We use information to operate, secure, and improve the Service; process document uploads and mailing orders; validate addresses; process payments; provide customer support; detect abuse or errors; comply with legal obligations; and measure site performance.
If you choose to interact with The Letter Pilot through social media links or profiles, the social media platform may process information about that interaction under its own privacy policy.
Vendors and Service Providers
We may disclose information to vendors and service providers that help us run the Service, including payment processors, print and mail fulfillment providers, address validation providers, hosting and database providers, email providers, analytics providers, advertising partners, fraud prevention providers, and professional advisors. These providers may use information only as permitted by their agreements with us and applicable law.
Cookies, Analytics, and Advertising
We and our partners may use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure performance, understand how visitors use the site, and support advertising. You can adjust cookie settings through your browser, but some features may not work correctly if cookies are disabled.
We may use Google Analytics to understand site traffic and usage patterns. Google may collect information about your device, browser, and site activity. Google's Privacy Policy is available at https://policies.google.com/privacy and its explanation of how Google uses data from partner sites, available at Google partner site technologies.
Third-party vendors, including Google and advertising partners, may use cookies or similar technologies to serve ads based on visits to this site and other websites. You can manage personalized advertising in Google Ads Settings and through participating industry opt-out tools such as YourAdChoices.
Advertising.
CMI Marketing, Inc., d/b/a Raptive ("Raptive") is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive's data usage, click here: https://raptive.com/creator-advertising-privacy-statement/.
Your Privacy Rights and Choices
Depending on where you live, you may have the right to know what Personal Data we maintain about you, request access to that Personal Data, request correction or deletion of Personal Data, and receive information about the categories of Personal Data we collect, use, disclose, sell, or share. Some state privacy laws also give residents the right to opt out of the sale or sharing of Personal Data, targeted advertising, or certain profiling. Privacy laws may define sale or sharing broadly enough to include some advertising disclosures even when no money changes hands.
To exercise privacy rights for information handled by The Letter Pilot, email hello@theletterpilot.com. If advertising preference or opt-out controls are shown on the site, you may also use those controls for advertising choices handled by our advertising partners.
Where required by law and supported by our consent or advertising technology, we treat Global Privacy Control signals as a request to opt out of sale, sharing, or targeted advertising for that browser. The older Do Not Track browser header is different from Global Privacy Control, and we do not respond to Do Not Track headers unless required by law.
Data Retention
We retain information only as long as reasonably needed for the purposes described in this policy, including providing the Service, keeping business records, resolving disputes, maintaining security, and complying with legal obligations. Uploaded documents are retained only as long as needed to process mailing orders and meet operational, support, legal, or compliance requirements.
Security
We use administrative, technical, and organizational safeguards designed to protect Personal Data. No online service can guarantee absolute security, so please use strong passwords and contact us promptly if you believe your account or information has been compromised.
Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect Personal Data from children under 13. If you believe a child has submitted information to us, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will appear on this page with a revised last updated date.
Contact Us
If you have questions or concerns about this Privacy Policy, email us at hello@theletterpilot.com.